Privacy Policy

1. Information We Collect

We may collect the following information when our services are used:

• Customer name
  
  

• Customer phone number
  
  

• Callback number
  
  

• Service request details
  
  

• Call summaries
  
  

• Voicemail summaries
  
  

• Message logs
  
  

• Business owner contact information
  
  

This information is collected when customers contact a business using our AI receptionist service and when SMS alerts are sent to business owners.

2. How We Use Information

We use collected information solely for business operational purposes, including:

• Sending call summaries
  
  

• Sending missed call alerts
  
  

• Sending voicemail notifications
  
  

• Sending service request details
  
  

• Providing AI receptionist services
  
  

• Communicating operational updates to business owners
  
  

We do not use collected information for advertising or marketing purposes.

3. SMS Communications

ABW Technology Services sends SMS notifications to registered business owners. Business owners opt in to receive these SMS notifications by providing their mobile phone number during registration for the ABW Technology Services AI receptionist platform through our website.

• Message frequency varies depending on call activity and service usage.
  
  

• Message and data rates may apply according to your mobile carrier plan.
  
  

• You may opt out at any time by replying STOP to any message.
  
  

• You may request assistance by replying HELP to any message.
  
  

Consent to receive SMS notifications is not a condition of purchasing goods or services.

4. Data Sharing

We do not sell, rent, or share personal information with third parties for marketing purposes.

Information may be processed through trusted third-party service providers (such as telecommunications platforms) strictly for the purpose of delivering our services.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information collected through our services. However, no electronic transmission or storage system can be guaranteed to be 100% secure.

6. Data Retention

We retain information only as long as necessary to provide services and comply with applicable legal obligations.

7. Your Rights

You may:

• Opt out of SMS communications at any time by replying STOP
  
  

• Request assistance by replying HELP
  
  

• Contact us to request information about stored data
  
  

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

9. Contact Information

If you have questions regarding this Privacy Policy, please contact:

ABW Technology Services

Email: abwtechservices@gmail.com

Phone: (631) 834-2505