REFUND POLICY

Effective Date: March 15, 2026.

This Refund Policy (“Policy”) governs subscription payments made to [Your Company Name, LLC] (“Company”) for access to its AI Receptionist Services (“Services”).

This Policy applies to all Clients and forms part of the governing Service Agreement.

1. SUBSCRIPTION MODEL

The Services are provided on a recurring subscription basis.

All subscription fees are billed in advance for each billing cycle (monthly unless otherwise agreed).

2. NON-REFUNDABLE FEES

Except as expressly stated herein, all fees paid to Company are non-refundable, including but not limited to:

• Monthly subscription fees
  
  

• Setup or onboarding fees
  
  

• Overage usage charges
  
  

• Custom configuration fees
  
  

Client acknowledges that Services involve immediate allocation of infrastructure resources, AI processing capacity, telecommunications routing, and system configuration upon activation.

3. PARTIAL MONTHS

Company does not provide prorated refunds for partial billing periods if:

• Client terminates mid-cycle
  
  

• Client fails to use the Services
  
  

• Client elects to suspend operations
  
  

• Client experiences business downtime unrelated to the Company
  
  

Access remains available through the end of the paid billing period.

4. TERMINATION & FUTURE BILLING

Client may cancel Services pursuant to the termination provisions in the Service Agreement.

Upon cancellation:

• Future recurring charges will stop.
  
  

• Previously paid fees remain non-refundable.
  
  

5. SERVICE INTERRUPTIONS

Temporary interruptions caused by:

• Telecommunications providers
  
  

• AI infrastructure providers
  
  

• Internet service disruptions
  
  

• Force majeure events
  
  

do not qualify for refunds.

Company will use commercially reasonable efforts to restore service.

6. BILLING ERRORS

If Client believes a billing error has occurred, Client must notify Company in writing within seven (7) days of the charge.

If an error is verified, Company will correct the billing discrepancy.

7. EXCEPTIONAL CIRCUMSTANCES

At its sole discretion, Company may issue partial credits in extraordinary circumstances.

Nothing in this section obligates Company to provide refunds outside the terms of this Policy.

8. CHARGEBACKS

Initiating a chargeback without first contacting Company to resolve a billing concern constitutes a material breach of the Service Agreement.

Company reserves the right to:

• Suspend Services
  
  

• Pursue recovery of disputed amounts
  
  

• Recover administrative costs associated with chargebacks
  
  

9. MODIFICATIONS

Company reserves the right to update this Refund Policy at any time.

Continued use of Services constitutes acceptance of any updated terms.

10. CONTACT INFORMATION

Billing inquiries may be directed to:

Email: abwtechservices@gmail.com

Phone: (631) 834-2505